Recently, Ms. Cai from Jiaxing spent 18,888 yuan online to buy a small Teddy dog. However, after receiving the puppy, she discovered that eyeliner had been drawn around its eyes, and its ears had been cut and scabbed over, leaving scars. The seller had not informed her of these details beforehand. Ms. Cai questioned whether the seller deliberately concealed these issues to inflate the price and mislead consumers. The seller responded that the makeup was to improve the photo shoot effect, and the ear cutting was because "Mickey Mouse ears" are a current trend; since the customer didn't ask, they didn't inform her beforehand. This incident quickly went viral online, sparking heated discussions among netizens.
According to the relevant provisions of the Consumer Rights Protection Law of the People's Republic of China, consumers have the right to know the true situation of the goods they purchase or use, or the services they receive. In this case, the merchant did not inform Ms. Cai beforehand that the Teddy dog had undergone "cosmetic surgery," and refused her refund request after she learned the truth. This clearly violates the provisions of the Consumer Rights Protection Law of the People's Republic of China, infringes on Ms. Cai's right to know, and is a disregard and provocation of the legal provisions.
This case is just the tip of the iceberg of the chaos in the pet market. Many businesses, in pursuit of profit, resort to false advertising and endanger lives. Such behavior not only infringes upon consumers' legitimate rights but also hinders the healthy development of the pet market.
Pet cosmetic surgery can deceive people, but a company's conscience cannot be "cosmetically altered." Fundamentally, the online economy is an economy of trust and the rule of law. In online transactions, businesses must adhere to the principle of integrity and abide by laws and regulations. Remember: online integrity is indispensable, and the rule of law should not be absent.
